Valesstra Protection Terms
Valesstra Protection
Valesstra Protection is an optional, paid protection program for eligible Valesstra jewelry. It provides additional coverage beyond Valesstra’s standard 1-Year Limited Warranty and is not insurance.
Coverage period
Protection applies for two years from the original purchase date or delivery date, as appropriate to the order and fulfillment record.
Claim limit
Each protected jewelry item is eligible for a maximum of one approved covered claim or service event during the two-year coverage period.
Eligible covered events
Eligible events may include accidental breakage, damaged clasps, damaged posts, broken chains, chipped stones, loosened stones, and stone loss from the jewelry item where repair is feasible. Eligible care services may include polishing, refinishing, and select finish-restoration services where appropriate for the piece.
Coverage is repair-first. Approval and the available resolution depend on the condition of the protected item and these Terms.
Resolution
- Valesstra will repair the protected item whenever reasonably possible.
- If repair is not appropriate and inventory is available, Valesstra may replace the item with the same item.
- If repair or replacement is not reasonably available, Valesstra may issue Valesstra store credit up to the original amount paid for the protected jewelry item.
No cash reimbursement is provided. There is no deductible or additional service fee for an approved claim.
Exclusions
Protection does not cover total loss of the jewelry item, theft, intentional damage, abuse or misuse, third-party alterations, third-party repairs, ordinary scratches, or ordinary cosmetic wear and tear except where Valesstra specifically accepts the requested work as an eligible care service.
Protection does not provide unlimited plating, refinishing, finish restoration, multiple claims, cash reimbursement, or coverage for consequential or incidental damages to the extent exclusion of those damages is permitted by applicable law.
How to start a claim
Contact Valesstra customer support at help@valesstra.com. Include your order number, the protected item, a brief description of the issue, and photos where reasonably requested.
Valesstra will review the information provided and determine eligibility and the appropriate resolution under these Protection Terms.
Relationship to the 1-Year Limited Warranty
Valesstra Protection is separate from and in addition to Valesstra’s existing 1-Year Limited Warranty. The standard warranty continues to govern manufacturing defects under normal use and is not replaced or reduced by Protection.
Applicable law
These Protection Terms do not limit rights or remedies that cannot legally be limited under applicable law.
