Refund policy

SHIPPING, RETURNS & WARRANTY POLICY

At Valesstra, we want every order to feel considered from the moment you choose your piece through delivery and beyond. Please review the following policy before placing your order.

1. SHIPPING WITHIN THE UNITED STATES

Valesstra currently ships to addresses within the United States.

We offer free Standard Shipping on orders of $65 or more.

Orders under $65 incur an $8 flat Standard Shipping rate.

Free shipping applies to Standard Ground service only. Expedited shipping options, when available, may incur additional charges.

At this time, international checkout is not available. Customers in Canada or Mexico may contact us at help@valesstra.com before ordering to ask about potential shipping options. International availability is not guaranteed, and any approved international shipment may be subject to additional shipping fees, customs duties, taxes, and brokerage charges paid by the recipient.

2. ORDER PROCESSING

Orders are typically processed within 1 business day, excluding weekends and holidays.

Orders placed after 2:00 PM ET may be processed on the following business day.

During promotional periods, holidays, or unusually high order volumes, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. DELIVERY TIMES

After an order has shipped, Standard Shipping typically takes 2–4 business days within the contiguous United States.

Delivery estimates are provided by the carrier and are not guaranteed. Delays caused by the shipping carrier, weather, incorrect delivery information, or events outside Valesstra’s control may affect delivery timing.

Valesstra primarily ships through UPS and may use other trusted carriers when appropriate.

4. ORDER CHANGES AND CANCELLATIONS

To request a cancellation or shipping-address change, contact help@valesstra.com as soon as possible.

Address changes should be requested within 2 hours of placing the order. We cannot guarantee that a change or cancellation can be completed after an order has entered processing or been transferred to the carrier.

Once an order has shipped, it can no longer be cancelled and must be handled under the return process below.

5. RETURNS AND EXCHANGES

We want you to feel confident in your Valesstra purchase. Eligible items may be returned or exchanged within 30 days of the date the order was delivered.

To qualify for a return or exchange, an item must be:

- Unused and unworn.
- In its original condition.
- Free from scratches, damage, fragrance, product residue, or other signs of wear.
- Returned with its original packaging and any tags or accessories included with the order.

Jewelry exposed to water, perfume, lotion, cosmetics, sweat, or chemicals may show signs of wear and may not qualify for return.

Items explicitly marked “Final Sale” at the time of purchase are not eligible for return or exchange.

6. HOW TO START A RETURN OR EXCHANGE

Email help@valesstra.com with:

- Your order number.
- The item you would like to return or exchange.
- The reason for the request.
- Photos, when the item arrived damaged, defective, incorrect, or incomplete.

Once the request has been reviewed, we will provide return authorization and shipping instructions.

Please do not send an item back before receiving return instructions.

Exchanges are subject to product and variant availability. If the requested replacement is unavailable, we may offer store credit or a refund to the original payment method.

7. RETURN SHIPPING COSTS

For a return or exchange based on preference, fit, color, size, or change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Valesstra is not responsible for a return package that is lost before it reaches us.

When an item arrives damaged, defective, incorrect, or incomplete, Valesstra will cover the approved return shipping cost.

8. REFUNDS AND STORE CREDIT

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds to the original payment method are processed within 10 business days after inspection.

Original shipping charges are non-refundable unless the return resulted from an incorrect, damaged, or defective item sent by Valesstra.

You may also choose Valesstra store credit equal to the approved return value. Store credit is valid for 12 months from the date it is issued.

Refund timing after processing may vary depending on the bank or payment provider.

9. ONE-YEAR LIMITED WARRANTY

Valesstra pieces include a 1-year limited warranty covering manufacturing defects under normal use.

Examples of potentially covered manufacturing defects include:

- A clasp that breaks because of a construction defect.
- Stone loss caused by a setting failure.
- A plating defect that is determined to be the result of manufacturing rather than ordinary wear.

Warranty eligibility is determined after inspection and review by Valesstra.

If an approved manufacturing defect is confirmed, Valesstra may offer a repair, replacement, or store credit, depending on the item, availability, and nature of the issue.

10. WHAT THE WARRANTY DOES NOT COVER

The limited warranty does not cover:

- Normal wear and tear.
- Gradual tarnishing or oxidation.
- Gradual fading or wear of plated finish.
- Scratches, dents, bending, or surface damage caused by use.
- Damage caused by accidents, impact, pulling, improper storage, or improper care.
- Damage caused by swimming, showering, exercising, or exposure to water.
- Exposure to chlorine, salt water, perfume, lotion, cosmetics, cleaning products, or other chemicals.
- Loss or theft.
- Damage caused by repairs, alterations, or cleaning performed by a third party.

The limited warranty does not affect any rights you may have under applicable law.

11. WARRANTY CLAIMS

Items that arrive damaged, defective, incorrect, or incomplete must be reported within 48 hours of delivery.

Email help@valesstra.com with your order number and clear photos of:

- The item.
- The packaging.
- The shipping label, when relevant.

Manufacturing defects discovered after delivery may be reported at any time during the 1-year limited warranty period. Proof of purchase is required.

Valesstra will review the claim and determine whether the issue qualifies under the limited warranty.

12. JEWELRY CARE

To help preserve your jewelry:

- Remove it before swimming, showering, exercising, or sleeping.
- Avoid direct contact with perfume, lotion, cosmetics, chlorine, salt water, and cleaning products.
- Put jewelry on after applying cosmetics and fragrance.
- Gently wipe pieces with a soft, dry cloth after wear.
- Store jewelry separately in its Valesstra box or a soft pouch when not in use.

Normal wear, tarnishing, scratches, and gradual changes to plated finishes are not considered manufacturing defects.

13. LOST, DAMAGED, OR MISSING PACKAGES

If a package arrives visibly damaged or an item is missing, contact help@valesstra.com within 48 hours of delivery. Include your order number and photos of the packaging and items received.

If tracking shows that a package was delivered but you cannot locate it, please first:

- Check the delivery area.
- Ask household members, neighbors, building staff, or property management.
- Contact the shipping carrier using the tracking number.

If the carrier confirms that the package was lost, contact us so we can review the situation and help determine the appropriate resolution.

Valesstra is not responsible for packages delivered to an incorrect address entered by the customer, but we will assist when reasonably possible.

14. CONTACT

For questions about shipping, returns, exchanges, warranty coverage, or an existing order, contact:

help@valesstra.com
Last updated: August 1, 2026