SHIPPING, RETURNS & WARRANTY POLICY

At Valesstra, we want every order to feel considered from the moment you choose your piece through delivery and beyond. Please review the following policy before placing your order.

1. SHIPPING DESTINATIONS & RATES

Valesstra currently ships to addresses within the United States and Canada.

Shipping availability, rates, and delivery estimates are displayed at checkout based on the destination.

United States

We offer free Standard Shipping on orders of $50 or more.

Orders under $50 incur an $8 flat Standard Shipping rate.

Express Shipping is available for $15 where offered.

Canada

Standard Shipping is $14.95.

Free Standard Shipping is available on orders of $125 or more.

For Canadian orders, applicable import duties are included in product prices when calculated through Shopify Managed Markets.

Applicable Canadian sales taxes are calculated and displayed at checkout based on the shipping destination.

Carrier, brokerage, customs-handling, or other third-party destination charges not collected by Shopify, if any, are the responsibility of the recipient.

Free-shipping offers apply only to the applicable Standard Shipping service. Expedited or alternative shipping services, when available, may incur additional charges.

2. ORDER PROCESSING

Orders are typically processed within 1 business day, excluding weekends and holidays.

Orders placed after 2:00 PM ET may be processed on the following business day.

During promotional periods, holidays, or unusually high order volumes, processing may take slightly longer.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

3. DELIVERY TIMES

United States

After an order has shipped, Standard Shipping typically takes 2–4 business days within the contiguous United States.

Canada

After an order has shipped, Standard Shipping typically takes approximately 5–8 business days.

Delivery estimates are provided by the carrier and are not guaranteed.

Customs processing, carrier operations, weather, service interruptions, incorrect or incomplete delivery information, or other circumstances outside Valesstra’s reasonable control may extend delivery times.

Valesstra may use UPS or other trusted carriers depending on the destination and shipping service selected.

4. TRACKING

Once your order has shipped, you will receive an email containing tracking information.

Tracking updates may take several hours to appear after the carrier receives the package.

For international orders, tracking may update less frequently while a shipment is being processed by customs or transferred between carriers.

5. ORDER CHANGES AND CANCELLATIONS

To request a cancellation or shipping-address change, contact help@valesstra.com as soon as possible.

Address changes should be requested within 2 hours of placing the order.

We cannot guarantee that a change or cancellation can be completed after an order has entered processing or been transferred to the carrier.

Once an order has shipped, it can no longer be cancelled and must be handled under the return process below.

6. RETURNS AND EXCHANGES

We want you to feel confident in your Valesstra purchase.

Eligible items may be returned or exchanged within 30 days of the date the order was delivered.

To qualify for a return or exchange, an item must be:

• Unused and unworn.
• In its original condition.
• Free from scratches, damage, fragrance, product residue, or other signs of wear.
• Returned with its original packaging and any tags or accessories included with the order.

Jewelry exposed to water, perfume, lotion, cosmetics, sweat, or chemicals may show signs of wear and may not qualify for return.

Items explicitly marked “Final Sale” at the time of purchase are not eligible for return or exchange.

Returns and exchanges are subject to inspection before approval.

7. HOW TO START A RETURN OR EXCHANGE

Email help@valesstra.com with:

• Your order number.
• The item you would like to return or exchange.
• The reason for the request.
• Photos when the item arrived damaged, defective, incorrect, or incomplete.

Once the request has been reviewed, we will provide return authorization and shipping instructions.

Please do not send an item back before receiving return instructions.

Exchanges are subject to product and variant availability.

If the requested replacement is unavailable, we may offer store credit or a refund to the original payment method.

8. RETURN SHIPPING COSTS

For a return or exchange based on preference, fit, color, size, or change of mind, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Valesstra is not responsible for a return package that is lost before it reaches us.

For returns originating outside the United States, the customer is also responsible for any applicable return-shipping, customs, brokerage, carrier, or other third-party charges unless the return resulted from an item that arrived damaged, defective, incorrect, or incomplete.

When an item arrives damaged, defective, incorrect, or incomplete, Valesstra will cover the approved return shipping cost.

9. REFUNDS AND STORE CREDIT

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds to the original payment method are processed within 10 business days after inspection.

Original shipping charges are non-refundable unless the return resulted from an incorrect, damaged, or defective item sent by Valesstra.

Taxes, duties, brokerage fees, customs-handling fees, or other destination charges paid directly to a carrier, customs authority, government authority, or other third party are not refundable by Valesstra unless required by applicable law.

Any taxes, duties, or other charges collected through checkout will be handled in accordance with the applicable Shopify, payment-provider, customs, and tax rules, as well as applicable law.

You may also choose Valesstra store credit equal to the approved return value.

Store credit is valid for 12 months from the date it is issued.

Refund timing after processing may vary depending on the bank or payment provider.

10. CANADA ORDERS

Orders to Canada can be placed directly through our online checkout.

For Canadian orders, applicable import duties are included in product prices when calculated through Shopify Managed Markets.

Applicable Canadian sales taxes are calculated and displayed at checkout based on the delivery destination.

Carrier, brokerage, customs-handling, or other third-party destination charges not collected by Shopify, if any, are the responsibility of the recipient.

Customs processing may extend delivery times.

Valesstra is not responsible for delays caused by customs authorities, carriers, weather, service interruptions, or other circumstances outside our reasonable control.

If a carrier, customs authority, or other third party assesses a charge that was not collected through Shopify checkout, the recipient is responsible for that charge unless otherwise required by applicable law.

If an international shipment is refused, abandoned, or returned to Valesstra because required third-party destination charges were not paid, any additional shipping, carrier, customs, brokerage, or return costs incurred by Valesstra may be deducted from any refund where permitted by applicable law.

11. ONE-YEAR LIMITED WARRANTY

Valesstra pieces include a 1-year limited warranty covering manufacturing defects under normal use.

Examples of potentially covered manufacturing defects include:

• A clasp that breaks because of a construction defect.
• Stone loss caused by a setting failure.
• A plating defect that is determined to be the result of manufacturing rather than ordinary wear.

Warranty eligibility is determined after inspection and review by Valesstra.

If an approved manufacturing defect is confirmed, Valesstra may offer a repair, replacement, or store credit depending on the item, availability, and nature of the issue.

12. WHAT THE WARRANTY DOES NOT COVER

The limited warranty does not cover:

• Normal wear and tear.
• Gradual tarnishing or oxidation.
• Gradual fading or wear of plated finishes.
• Scratches, dents, bending, or surface damage caused by use.
• Damage caused by accidents, impact, pulling, improper storage, or improper care.
• Damage caused by swimming, showering, exercising, or exposure to water.
• Exposure to chlorine, salt water, perfume, lotion, cosmetics, cleaning products, or other chemicals.
• Loss or theft.
• Damage caused by repairs, alterations, or cleaning performed by a third party.

The limited warranty does not affect any rights you may have under applicable law.

13. WARRANTY CLAIMS

Items that arrive damaged, defective, incorrect, or incomplete must be reported within 48 hours of delivery.

Email help@valesstra.com with your order number and clear photos of:

• The item.
• The packaging.
• The shipping label, when relevant.

Manufacturing defects discovered after delivery may be reported at any time during the 1-year limited warranty period.

Proof of purchase is required.

Valesstra will review the claim and determine whether the issue qualifies under the limited warranty.

14. JEWELRY CARE

To help preserve your jewelry:

• Remove it before swimming, showering, exercising, or sleeping.
• Avoid direct contact with perfume, lotion, cosmetics, chlorine, salt water, and cleaning products.
• Put jewelry on after applying cosmetics and fragrance.
• Gently wipe pieces with a soft, dry cloth after wear.
• Store jewelry separately in its Valesstra box or a soft pouch when not in use.

Normal wear, tarnishing, scratches, and gradual changes to plated finishes are not considered manufacturing defects.

15. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Valesstra is not responsible for packages delivered to an incorrect address entered by the customer.

If you notice an error, contact help@valesstra.com immediately.

We will assist when reasonably possible, but we cannot guarantee an address correction after processing has begun.

Additional shipping charges may apply if a package is returned and must be shipped again.

For international orders, additional carrier, customs, brokerage, duty, tax, or other destination charges may also apply if a shipment is returned, redirected, or re-shipped. These charges may differ from amounts originally calculated at checkout.

16. LOST, DAMAGED, OR MISSING PACKAGES

If a package arrives visibly damaged or an item is missing, contact help@valesstra.com within 48 hours of delivery.

Include:

• Your order number.
• Photos of the packaging.
• Photos of the items received.
• A description of the issue.

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check the delivery area.
• Ask household members, neighbors, building staff, or property management.
• Contact the shipping carrier using the tracking number.

If the carrier confirms that the package was lost, contact us so we can review the situation and help determine the appropriate resolution.

Valesstra is not responsible for packages delivered to an incorrect address entered by the customer, but we will assist when reasonably possible.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

17. DELIVERY DELAYS

Valesstra is not responsible for carrier delays, weather disruptions, customs processing, service interruptions, incorrect or incomplete delivery information, or other events outside our reasonable control.

We will assist with tracking questions and carrier investigations when reasonably possible.

18. CONTACT

For questions about shipping, returns, exchanges, warranty coverage, or an existing order, contact:

help@valesstra.com

Last updated: September 11, 2026