Shipping policy
SHIPPING POLICY
1. SHIPPING DESTINATIONS
Valesstra currently ships to addresses within the United States.
At this time, international checkout is not available. Customers in Canada or Mexico may contact us at help@valesstra.com before ordering to ask about potential shipping options.
International availability is not guaranteed. Any approved international shipment may be subject to additional shipping fees, customs duties, taxes, and brokerage charges paid by the recipient.
2. ORDER PROCESSING
Orders are typically processed within 1 business day, excluding weekends and holidays.
Orders placed after 2:00 PM ET may be processed on the following business day.
During promotional periods, holidays, or unusually high order volumes, processing may take slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
3. SHIPPING RATES
We offer free Standard Shipping on orders of $65 or more within the United States.
Orders under $65 incur an $8 flat Standard Shipping rate.
Free shipping applies to Standard Ground service only. Expedited shipping options, when available, may incur additional charges.
4. DELIVERY TIMES
After an order has shipped, Standard Shipping typically takes 2–4 business days within the contiguous United States.
Delivery estimates are provided by the carrier and are not guaranteed.
Delays caused by the shipping carrier, weather, incorrect delivery information, or events outside Valesstra’s control may affect delivery timing.
Valesstra primarily ships through UPS and may use other trusted carriers when appropriate.
5. TRACKING
Once your order has shipped, you will receive an email containing tracking information.
Tracking updates may take several hours to appear after the carrier receives the package.
6. ORDER CHANGES AND CANCELLATIONS
To request a cancellation or shipping-address change, contact help@valesstra.com as soon as possible.
Address changes should be requested within 2 hours of placing the order.
We cannot guarantee that a change or cancellation can be completed after an order has entered processing or been transferred to the carrier.
Once an order has shipped, it can no longer be cancelled and must be handled under our return policy.
7. INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Valesstra is not responsible for packages delivered to an incorrect address entered by the customer.
If you notice an error, contact help@valesstra.com immediately. We will assist when reasonably possible, but we cannot guarantee an address correction after processing has begun.
Additional shipping charges may apply if a package is returned and must be shipped again.
8. LOST PACKAGES
If tracking shows that a package was delivered but you cannot locate it, please first:
- Check the delivery area.
- Ask household members, neighbors, building staff, or property management.
- Contact the shipping carrier using the tracking number.
If the carrier confirms that the package was lost, contact help@valesstra.com with your order number so we can review the situation and help determine the appropriate resolution.
9. DAMAGED OR MISSING ITEMS
If a package arrives visibly damaged or an item is missing, contact help@valesstra.com within 48 hours of delivery.
Include:
- Your order number.
- Photos of the packaging.
- Photos of the items received.
- A description of the issue.
We will review the request and, when appropriate, offer a replacement or refund.
10. DELIVERY DELAYS
Valesstra is not responsible for carrier delays, weather disruptions, service interruptions, or other events outside our control.
We will assist with tracking questions and carrier investigations when reasonably possible.
11. INTERNATIONAL INQUIRIES
Customers in Canada or Mexico may contact help@valesstra.com before ordering to ask whether shipping may be available.
If an international shipment is approved:
- Additional shipping charges may apply.
- Customs duties, import taxes, and brokerage fees are the responsibility of the recipient.
- Delivery times may vary.
- Valesstra is not responsible for delays caused by customs authorities.
- Failure to pay required charges may result in the shipment being returned or abandoned.
12. CONTACT
For questions about shipping or an existing order, contact:
help@valesstra.com
Last updated: August 1, 2026