Shipping policy
SHIPPING POLICY
1. SHIPPING DESTINATIONS
Valesstra currently ships to addresses within the United States and Canada.
Shipping availability, rates, and delivery estimates are displayed at checkout based on the destination.
For Canadian orders, applicable import duties are included in product prices when calculated through Shopify Managed Markets. Applicable Canadian sales taxes are calculated and displayed at checkout based on the shipping destination.
Carrier, brokerage, customs-handling, or other third-party destination charges not collected by Shopify, if any, are the responsibility of the recipient.
2. ORDER PROCESSING
Orders are typically processed within 1 business day, excluding weekends and holidays.
Orders placed after 2:00 PM ET may be processed on the following business day.
During promotional periods, holidays, or unusually high order volumes, processing may take slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
3. SHIPPING RATES
United States
We offer free Standard Shipping on orders of $50 or more.
Orders under $50 incur an $8 flat Standard Shipping rate.
Express Shipping is available for $15 where offered.
Canada
Standard Shipping is $14.95.
Free Standard Shipping is available on orders of $125 or more.
Free-shipping offers apply only to the applicable Standard Shipping service. Expedited or alternative shipping services, when available, may incur additional charges.
Applicable currency conversions, where relevant, are displayed at checkout.
4. DELIVERY TIMES
United States
After an order has shipped, Standard Shipping typically takes 2–4 business days within the contiguous United States.
Canada
After an order has shipped, Standard Shipping typically takes approximately 5–8 business days.
International delivery estimates are not guaranteed.
Customs processing, carrier operations, weather, service interruptions, incorrect or incomplete delivery information, or other circumstances outside Valesstra’s reasonable control may extend delivery times.
Delivery estimates are provided by the carrier and are not guaranteed.
Valesstra may use UPS or other trusted carriers depending on the destination and shipping service selected.
5. TRACKING
Once your order has shipped, you will receive an email containing tracking information.
Tracking updates may take several hours to appear after the carrier receives the package.
For international orders, tracking may update less frequently while a shipment is being processed by customs or transferred between carriers.
6. ORDER CHANGES AND CANCELLATIONS
To request a cancellation or shipping-address change, contact help@valesstra.com as soon as possible.
Address changes should be requested within 2 hours of placing the order.
We cannot guarantee that a change or cancellation can be completed after an order has entered processing or been transferred to the carrier.
Once an order has shipped, it can no longer be cancelled and must be handled under our return policy.
7. INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Valesstra is not responsible for packages delivered to an incorrect address entered by the customer.
If you notice an error, contact help@valesstra.com immediately.
We will assist when reasonably possible, but we cannot guarantee an address correction after processing has begun.
Additional shipping charges may apply if a package is returned and must be shipped again.
For international orders, additional carrier, customs, brokerage, duty, tax, or other destination charges may also apply if a shipment is returned, redirected, or re-shipped. These charges may differ from amounts originally calculated at checkout.
8. LOST PACKAGES
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check the delivery area.
- Ask household members, neighbors, building staff, or property management.
- Contact the shipping carrier using the tracking number.
If the carrier confirms that the package was lost, contact help@valesstra.com with your order number so we can review the situation and help determine the appropriate resolution.
Valesstra is not responsible for packages delivered to an incorrect address entered by the customer, but we will assist when reasonably possible.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.
9. DAMAGED OR MISSING ITEMS
If a package arrives visibly damaged or an item is missing, contact help@valesstra.com within 48 hours of delivery.
Include:
- Your order number.
- Photos of the packaging.
- Photos of the items received.
- A description of the issue.
We will review the request and, when appropriate, offer a replacement, refund, or other suitable resolution.
10. DELIVERY DELAYS
Valesstra is not responsible for carrier delays, weather disruptions, customs processing, service interruptions, incorrect or incomplete delivery information, or other events outside our reasonable control.
We will assist with tracking questions and carrier investigations when reasonably possible.
11. CANADA ORDERS
Orders to Canada can be placed directly through our online checkout.
For Canadian orders, applicable import duties are included in product prices when calculated through Shopify Managed Markets.
Applicable Canadian sales taxes are calculated and displayed at checkout based on the delivery destination.
Carrier, brokerage, customs-handling, or other third-party destination charges not collected by Shopify, if any, are the responsibility of the recipient.
Customs processing may extend delivery times.
Valesstra is not responsible for delays caused by customs authorities, carriers, weather, service interruptions, or other circumstances outside our reasonable control.
If a carrier, customs authority, or other third party assesses a charge that was not collected through Shopify checkout, the recipient is responsible for that charge unless otherwise required by applicable law.
If an international shipment is refused, abandoned, or returned to Valesstra because required third-party destination charges were not paid, any additional shipping, carrier, customs, brokerage, or return costs incurred by Valesstra may be deducted from any refund where permitted by applicable law.
12. CONTACT
For questions about shipping or an existing order, contact:
Last updated: September 11, 2026
